FAQs



FAQs

Our purpose is to make our customers look and feel good. That is why we accept to exchange products for you if done within 14 days after purchase. Carry your original receipt and the product you wish to exchange still in its original packing and present this to the cashier. The product(s) will be verified to confirm that they are in good condition. We however do not accept to exchange products on sale or purchased on special discount.

Yes, an exchange can be done across our various brand stores as long as you have the receipt and product is not tampered with.

We aim to sell quality products to you, our customers. Unfortunately we do not give cash refund. We however either exchange a product with another product of the same value or furnish you with a Deacons gift voucher of the same value of the returned product.

We appreciate your loyalty and choice to shop at a Deacons store while visiting other countries. Unfortunately, we only exchange product purchased within the same country.

We look forward to serving you at our stores. Kindly refer to the store locator on the home page to direct you to each of our store locations and their opening and closing time.

We would like you to keep shopping with us as we provide you the best deals. You can stay connected and follow us on the Deacons social media pages – Facebook, twitter and Instagram- as well as subscribe to our newsletter that will keep you posted on all SALES and promotions.

We aim to make your shopping experience personal and enjoyable. We provide separate fitting rooms for each gender, total privacy and monitoring of merchandise in the fitting room. We allow a maximum of 6 items in a fitting room. Store management reserves the right of admission.

We always want to hear from our customers... talktous@deacons.co.ke

Contact your nearest store to know whether it is available for purchase.

Yes you can. We will reserve your item(s) for 3 days maximum. There’s no cash deposit required for this. We will however, take down your name and contact details to follow up with a phone call regarding your purchase and to notify you when your reservation period is almost over.

Yes, our gift vouchers make for a perfect gift .We are happy to have you introduce someone else to our Deacons brands.

Gift vouchers may be presented for redemption at any Deacons store and you are at liberty to shop for products worth the value of the gift voucher. Any amount in excess of the gift voucher amount can be settled in cash, debit card, MPESA or credit card.

We have considered all our customers size of wallet and offer a wide range of gift vouchers- Ksh.500, Ksh.1, 000, Ksh.2, 500, Ksh.5,000, Ksh.10,000.

All gift vouchers purchased are valid for a period of 6 months.

To make your shopping experience easy and hassle free, we accept cash, MPESA, debit cards, credit cards, Deacons gift vouchers as a way to settle you bill.

We are always looking for people with the right skills and attitude to join our team. Go to www.deacons.co.ke/jobs

We are aware that convenience is important to you. Unfortunately we have not yet provided an online selling platform, but we have heard our customers pleas and this initiative is in the pipeline. We shall keep you updated as soon as this service becomes available.